Job Description

Front Desk Agent

Do you enjoy making people happy? Are random acts of kindness something that you make an effort to do? Do you have a can-do attitude? Are you other's-centered? Do you have an eye for detail? Are you adaptable and can think outside of the box? If you answered "YES" to these questions, we want to hear from you! The La Quinta Inns & Suites in Danbury, CT, is seeking a Front Desk Agent who is outgoing, professional and energetic to be the first person who greets our guests when they arrive at our hotel. This position is responsible for providing superior guest satisfaction while attending to guest needs such as check-in/check-outs, reservations, and answering guest questions and needs. The ideal candidate will work easily in a fast-paced environment while maintaining an optimistic, "energy-giving" attitude to be the bright spot in our guest's day.

Other key duties include:

• Process guest registrations, including collecting payment
• Complete shift reports
• Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
• Promote, answer questions about and enroll guests in La Quinta's frequent guest program
• Assist other team members in various assignments, assist with breakfast, laundry or housekeeping duties
• Maintain and clean the lobby

Minimum experience, education, skill & physical requirements:

• Must be flexible in hours and days worked.
• Must be able to stand for long periods of time.
• Must have sound judgment and discretional skills and be able to work with little or no supervision.
• Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel.
• Must be able to operate basic office machines, i.e., copier, fax, printer, etc.
• Must display very good organization and time management skills.
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
• Ability to handle stressful situations in a calm, professional manner.
• Previous experience is preferred. Must have flexible schedule. Weekends and holidays are a must.

NO PHONE CALLS! Please respond to this ad with your resume. Thank you! La Quinta Inn and Suites 116 Newtown Rd Danbury, CT 06810

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